Jacobz Insurance Privacy Policy

Effective Date: July 23, 2026
Last Updated: July 23, 2026

1. Introduction

Jacobz Insurance (“Jacobz Insurance,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you:

• Visit our website;

• Request an insurance quote;

• Submit an online form;

• Communicate with us by telephone, email, or text message;

• Request a policy review;

• Purchase, renew, or manage an insurance policy;

• Schedule an appointment; or

• Otherwise interact with Jacobz Insurance.

This Privacy Policy also explains the choices and rights that may be available to you regarding your personal information.

By accessing our website, submitting information to us, or using our services, you acknowledge that you have reviewed this Privacy Policy.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

• Our website;

• Online quote or contact forms;

• Email communications;

• Telephone conversations;

• SMS and MMS text messages;

• In-person communications;

• Insurance quote and application processes; and

• Other electronic or business interactions with Jacobz Insurance.

Additional notices may apply to certain insurance products, carriers, transactions, or services. When a separate notice applies, it should be read together with this Privacy Policy.

3. Information We Collect

The information we collect depends on how you interact with Jacobz Insurance and the insurance products or services you request.

Personal and Contact Information

We may collect information such as:

• Full name;

• Mailing address;

• Email address;

• Telephone or mobile phone number;

• Date of birth;

• Preferred communication method;

• Marital or household information; and

• Other information you voluntarily provide.

Insurance and Quote Information

When you request an insurance quote, policy review, application, or other insurance service, we may collect information such as:

• Driver information;

• Driver’s license information;

• Vehicle information;

• Property or home information;

• Current and previous insurance information;

• Coverage preferences;

• Claims or loss history;

• Information about household members;

• Information about other drivers or insured individuals;

• Business information for commercial insurance inquiries; and

• Other information reasonably necessary to prepare, review, submit, or service an insurance quote or policy.

Information submitted in connection with an insurance quote or application may also be collected, verified, or processed by insurance carriers, underwriting companies, consumer-reporting agencies, governmental sources, and authorized service providers, as permitted by law.

Payment and Billing Information

When applicable, we or an authorized insurance carrier or payment provider may collect information needed to process payments, including:

• Billing address;

• Payment method;

• Transaction information;

• Bank account information; and

• Payment-card information.

Payment information may be processed directly by an insurance carrier or third-party payment processor. Jacobz Insurance may not directly receive or store complete payment-card or bank-account information.

Website and Device Information

When you visit our website, we or our service providers may automatically collect information such as:

• Internet Protocol address;

• Browser type;

• Device type;

• Operating system;

• Pages viewed;

• Date and time of access;

• Referring website;

• Links or buttons selected;

• General geographic location based on an IP address; and

• Other website usage information.

Communications and Customer-Service Information

We may maintain records of communications and interactions with you, including:

• Emails;

• Telephone-call notes;

• Quote requests;

• Customer-service inquiries;

• Appointment information;

• SMS or MMS messages;

• Documents you provide; and

• Records of actions taken in response to your requests.

Telephone calls may be monitored or recorded when permitted by law and when any required notice is provided.

SMS Consent Information

When you choose to receive text messages from Jacobz Insurance, we may collect and maintain:

• Your mobile phone number;

• Your SMS opt-in status;

• The date and method of consent;

• Consent records;

• Messaging preferences;

• Records of messages sent and received;

• HELP and STOP requests; and

• Other information needed to administer and document our SMS messaging program.

4. How We Collect Information

We may collect personal information:

• Directly from you;

• Through online forms you complete;

• During telephone, email, text-message, or in-person communications;

• Through our website and related technologies;

• From insurance carriers and underwriting partners;

• From insurance brokers, wholesalers, or managing general agencies;

• From authorized service providers;

• From consumer-reporting agencies when permitted by law;

• From public records or governmental sources; and

• From another person who is authorized to provide information on your behalf.

When you provide personal information about another individual, you represent that you are authorized to provide that information when authorization is required.

5. How We Use Personal Information

Jacobz Insurance may use personal information to:

• Respond to quote requests;

• Prepare and compare insurance quotes;

• Review available coverage options;

• Submit insurance applications;

• Review existing insurance policies;

• Process policy changes;

• Assist with policy renewals;

• Provide home and auto bundle opportunities;

• Communicate with insurance carriers;

• Schedule and manage appointments;

• Request documents or additional information;

• Respond to billing or account inquiries;

• Provide customer service and support;

• Communicate about quotes, policies, renewals, and services;

• Send marketing communications when permitted and when appropriate consent has been obtained;

• Maintain communication and consent records;

• Verify identity and information;

• Detect, investigate, or prevent fraud;

• Protect our website, systems, employees, and customers;

• Improve our website and services;

• Perform internal business analysis;

• Maintain business and regulatory records;

• Comply with insurance, privacy, telecommunications, tax, accounting, and other legal requirements;

• Respond to lawful governmental, regulatory, or court requests;

• Enforce our agreements and policies; and

• Protect the rights, property, and safety of Jacobz Insurance, our customers, and others.

We may also use aggregated or deidentified information for analytics, service improvement, business planning, and other lawful business purposes.

6. How We Disclose Personal Information

Jacobz Insurance may disclose personal information when reasonably necessary to provide insurance products and services or operate our business.

Insurance Carriers and Insurance Partners

We may disclose relevant information to:

• Insurance companies;

• Underwriters;

• Managing general agencies;

• Insurance wholesalers;

• Brokers;

• Claims administrators; and

• Other insurance-related entities.

Insurance carriers and other insurance partners may maintain separate privacy policies governing the information they receive and process.

Service Providers

We may disclose information to service providers that assist us with:

• Website hosting;

• Customer-relationship management;

• Email delivery;

• SMS and MMS messaging;

• Telephone services;

• Payment processing;

• Information technology;

• Data storage;

• Cybersecurity;

• Analytics;

• Document management;

• Compliance;

• Accounting;

• Legal services; and

• Other necessary business functions.

Service providers are expected to use personal information only for the services they provide to Jacobz Insurance or as otherwise permitted by law.

Business Transfers

Personal information may be disclosed or transferred as part of a merger, sale, acquisition, reorganization, financing, transfer of assets, or similar business transaction.

Legal and Regulatory Disclosures

We may disclose personal information when reasonably necessary to:

• Comply with applicable laws or regulations;

• Respond to a subpoena, court order, or legal process;

• Respond to an insurance regulator or governmental authority;

• Investigate fraud, security incidents, or illegal activity;

• Enforce our agreements, terms, or policies;

• Establish, exercise, or defend legal claims; or

• Protect the rights, property, and safety of Jacobz Insurance, our customers, employees, or the public.

When reasonably possible, we will seek to limit the disclosure to the information necessary for the applicable purpose.

7. SMS and Text-Messaging Privacy

Types of SMS Communications

When you provide your mobile phone number and affirmatively consent to receive text messages, Jacobz Insurance may send messages related to:

• Insurance quote information;

• Quote follow-ups;

• Policy-review reminders;

• Renewal reminders and follow-ups;

• Appointment confirmations and reminders;

• Customer-service matters;

• Billing or account inquiries;

• Documentation requests;

• Policy-related updates;

• Home and auto bundle quote opportunities; and

• Insurance promotions or offers when you have agreed to receive marketing messages.

Consent to receive marketing text messages is optional and is not a condition of purchasing an insurance product, receiving a quote, or receiving services from Jacobz Insurance.

SMS Opt-In Method

You may opt in to receive SMS messages by submitting an online form and selecting the applicable SMS consent checkbox.

The SMS consent checkbox is optional. You may submit a form without agreeing to receive marketing text messages unless text-message consent is necessary to fulfill a specific request that you initiated.

The consent language on our forms may state:

“By providing your phone number and checking this box, you agree to receive SMS/text messages from Jacobz Insurance regarding insurance quotes, policy-review reminders, renewal follow-ups, appointment reminders, customer care, and insurance products and services, including home and auto bundle quote opportunities. You are opting into marketing text messages only when you select the marketing text-message option. Message frequency may vary. Standard message and data rates may apply. Reply STOP to opt out or HELP for assistance. We will not sell or share your mobile information with third parties for their promotional or marketing purposes. Consent is not a condition of purchase. Please review our Privacy Policy and Terms and Conditions for additional information.”

Message Frequency

Message frequency may vary depending on your quote request, policy activity, appointments, customer-service needs, and communication preferences.

You may receive multiple messages as reasonably necessary to respond to your request or provide the services for which you have consented.

Message and Data Rates

Standard message and data rates may apply according to your mobile carrier and service plan.

Your mobile carrier is not responsible for delayed or undelivered messages.

Opting Out

You may opt out of receiving SMS or MMS messages at any time by replying STOP to a message from Jacobz Insurance.

After you opt out, you may receive one final confirmation message confirming that you have been unsubscribed.

You may also contact Jacobz Insurance directly to request removal from our messaging list.

Opting out of text messages does not prevent us from communicating with you through another method when necessary to respond to a request, provide an insurance service, or comply with a legal obligation.

Help

For assistance with text messages, reply HELP to a message from Jacobz Insurance.

You may also contact us at:

Phone: 432-897-0509
Email: jacobzinsurance@gmail.com

SMS Consent Records

We may retain records showing:

• When consent was provided;

• How consent was obtained;

• The telephone number associated with the consent;

• The types of messages authorized;

• Consent language presented at the time of opt-in; and

• Any subsequent opt-out request.

These records may be retained for compliance, documentation, dispute-resolution, and business purposes.

8. No Sale or Sharing of SMS Information

Jacobz Insurance will not sell or share your mobile phone number, text-message consent, SMS opt-in information, consent records, or messaging preferences with third parties or affiliates for their own promotional or marketing purposes.

Text-message originator opt-in data and consent will not be sold or shared with unrelated third parties for marketing purposes.

We may provide limited SMS-related information to service providers only when necessary to deliver, manage, maintain, or support our messaging program.

These providers may include:

• SMS messaging platforms;

• Telephone companies;

• Mobile carriers;

• Customer-management platforms;

• Technology vendors; and

• Compliance service providers.

These providers are not authorized to use your SMS information for their own promotional or marketing purposes.

We will not share your consent to an SMS campaign with a third party for purposes unrelated to providing or supporting that campaign.

9. Marketing Communications

When permitted by law and consistent with your communication preferences, Jacobz Insurance may contact you about:

• Insurance products;

• Coverage reviews;

• Policy-renewal opportunities;

• Discounts;

• Home and auto bundles;

• New services;

• Promotional offers; and

• Other insurance-related opportunities.

You may unsubscribe from marketing emails by using the unsubscribe link included in the email or by contacting us.

You may unsubscribe from marketing text messages by replying STOP.

Opting out of marketing communications does not prevent Jacobz Insurance from sending necessary nonmarketing communications related to:

• A quote you requested;

• An appointment;

• An existing policy;

• A transaction;

• A customer-service inquiry;

• A document request;

• A billing matter; or

• A legal or regulatory notice.

10. Sale and Sharing of Personal Information

Jacobz Insurance does not sell mobile phone numbers or SMS consent information for promotional or marketing purposes.

Jacobz Insurance does not sell personal information for monetary payment in the ordinary course of operating our insurance agency.

We may disclose personal information to insurance carriers and service providers as reasonably necessary to provide requested insurance products and services or operate our business.

Certain disclosures involving online advertising, analytics, cookies, or similar technologies may be considered “sharing,” “targeted advertising,” or a similar activity under some state privacy laws.

Where an applicable law provides a right to opt out of such activity, you may submit a request by contacting us using the information in the “Contact Us” section.

11. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, analyze website usage, maintain security, and improve the user experience.

Essential Cookies

Essential cookies support necessary website functions such as:

• Website security;

• Network management;

• Form operation;

• Accessibility; and

• Basic website functionality.

Some website features may not function properly without essential cookies.

Analytics and Performance Cookies

Analytics and performance cookies may help us understand:

• Which pages visitors view;

• How visitors navigate the website;

• How long visitors remain on certain pages;

• Whether errors occur; and

• How the website performs.

This information may be used to improve the website and user experience.

Functionality Cookies

Functionality cookies may remember choices and preferences, such as language settings, form entries, or other website preferences.

Advertising Cookies

When used and permitted, advertising cookies may help measure the effectiveness of advertising or provide content that may be relevant to a visitor’s interests.

Managing Cookies

You may be able to manage or disable cookies through your browser settings.

Disabling certain cookies may affect the availability or operation of website features.

12. Log Files and Similar Technologies

Our website and service providers may use log files, pixels, web beacons, and similar technologies to collect information such as:

• IP address;

• Browser type and version;

• Device information;

• Internet service provider;

• Referring and exit pages;

• Date and time stamps;

• General location information; and

• Website clickstream information.

This information may be used to:

• Maintain website security;

• Detect technical problems;

• Analyze website performance;

• Measure communications;

• Understand visitor activity; and

• Improve our website and services.

13. Information Security

Jacobz Insurance uses reasonable administrative, physical, and technical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

These safeguards may include:

• Access controls;

• Password protection;

• Secure communication tools;

• Staff training;

• Vendor-management practices;

• Data backups;

• Security software;

• System monitoring; and

• Other measures appropriate to the nature of the information.

No website, electronic transmission, storage system, or security measure can guarantee absolute security. Therefore, we cannot guarantee that personal information will always remain completely secure.

You are responsible for protecting your passwords, account credentials, and the devices you use to communicate with us.

14. Data Retention

Jacobz Insurance retains personal information for as long as reasonably necessary to:

• Provide requested insurance services;

• Prepare and maintain insurance quotes;

• Assist with policies and renewals;

• Maintain customer and transaction records;

• Respond to customer inquiries;

• Maintain communication and consent records;

• Meet insurance-carrier requirements;

• Comply with tax, accounting, regulatory, and legal obligations;

• Detect or prevent fraud;

• Resolve disputes; and

• Enforce our agreements.

Retention periods may vary depending on:

• The type of information;

• The insurance product involved;

• The relationship between you and Jacobz Insurance;

• Insurance-carrier requirements;

• Regulatory requirements; and

• Applicable law.

When personal information is no longer reasonably necessary, we may delete, destroy, or deidentify it in accordance with our procedures and legal obligations.

15. Your Privacy Rights and Choices

Depending on where you reside and which privacy laws apply, you may have the right to:

• Confirm whether we process your personal information;

• Request access to personal information we maintain about you;

• Request correction of inaccurate personal information;

• Request deletion of certain personal information;

• Obtain a portable copy of certain personal information;

• Opt out of targeted advertising;

• Opt out of certain sales or sharing of personal information;

• Opt out of certain profiling activities;

• Withdraw consent when processing is based on consent;

• Appeal the denial of an applicable privacy request; and

• Exercise your privacy rights without unlawful discrimination.

These rights are subject to applicable exceptions.

For example, Jacobz Insurance may retain information when reasonably necessary to:

• Provide requested insurance services;

• Complete a transaction;

• Maintain records required by law;

• Detect or prevent fraud;

• Exercise or defend legal claims;

• Comply with insurance or regulatory requirements; or

• Fulfill another lawful business purpose.

Certain information governed by insurance-specific, financial, or other privacy laws may be exempt from some state consumer-privacy requirements.

16. Texas Privacy Rights

When the Texas Data Privacy and Security Act applies to Jacobz Insurance or a particular processing activity, Texas residents may have the right to:

• Confirm whether their personal data is being processed;

• Access their personal data;

• Correct inaccuracies;

• Request deletion of certain personal data;

• Obtain a portable copy of certain personal data;

• Opt out of targeted advertising;

• Opt out of the sale of personal data; and

• Opt out of certain profiling activities that produce legal or similarly significant effects.

Texas residents may also have the right to appeal a decision concerning a privacy request.

These rights are subject to applicable exemptions and limitations, including exemptions that may apply to certain insurance or financial information.

17. California Privacy Rights

When the California Consumer Privacy Act or another California privacy law applies to Jacobz Insurance or a particular processing activity, California residents may have additional rights, including the right to:

• Know the categories of personal information collected;

• Know the sources from which personal information is collected;

• Know the business purposes for collecting or using personal information;

• Know the categories of recipients to whom information is disclosed;

• Request access to specific pieces of personal information;

• Request correction of inaccurate information;

• Request deletion of certain information;

• Opt out of the sale or sharing of personal information;

• Limit certain uses of sensitive personal information; and

• Receive equal service without unlawful discrimination for exercising a privacy right.

These rights are subject to statutory exceptions and may not apply to information regulated by other federal or state financial and insurance privacy laws.

Jacobz Insurance does not sell SMS opt-in information or mobile phone numbers for promotional or marketing purposes.

18. Submitting a Privacy Request

To submit a privacy request, contact Jacobz Insurance at:

Email: jacobzinsurance@gmail.com
Phone: 432 -897 -0509

Mailing Address:

Jacobz Insurance
2000 W. Wall St.
Suite J
Midland, TX 79701
United States

Please clearly describe your request and provide enough information for us to reasonably verify your identity and locate the relevant records.

We may request additional information when reasonably necessary to:

• Verify your identity;

• Confirm your authority to act for another individual;

• Protect personal information; or

• Understand and process your request.

Authorized agents may submit requests where permitted by law. We may require documentation showing that the agent is authorized to act on your behalf.

We will respond within the timeframe required by applicable law.

Appeals

When an applicable privacy law provides a right to appeal, you may appeal the denial of a privacy request by contacting us and stating that you wish to appeal.

Please include:

• Your name;

• Your original request;

• The date of our response; and

• The reason you believe the decision should be reconsidered.

19. Children’s Privacy

Our website and services are intended for a general audience and are not directed to children under 13.

We do not knowingly collect personal information directly through our website from children under 13.

Insurance products may involve information about minors when that information is provided by:

• A parent;

• A legal guardian;

• A policyholder;

• An applicant; or

• Another person authorized to provide the information.

Such information may be used for legitimate insurance purposes, subject to applicable laws and insurance requirements.

If you believe a child under 13 has submitted personal information directly to us without appropriate authorization, please contact Jacobz Insurance so we can investigate and take appropriate action.

20. Third-Party Websites and Services

Our website may contain links to websites or services operated by:

• Insurance carriers;

• Payment processors;

• Social-media platforms;

• Quote providers;

• Advertising partners; or

• Other third parties.

Jacobz Insurance does not control the privacy, security, or data practices of third-party websites and services.

Information provided directly to a third party is governed by that party’s privacy policy and terms.

We encourage you to review the privacy policies of third-party websites and services before providing personal information.

21. International Visitors

Jacobz Insurance primarily provides insurance-related services within the United States.

If you access our website from outside the United States, your information may be transferred to, stored in, or processed in the United States. Privacy laws in the United States may differ from the laws in your location.

Jacobz Insurance does not represent that its website, insurance products, or services are available or appropriate in every country or jurisdiction.

22. Do Not Track and Privacy Preference Signals

Some internet browsers allow users to transmit “Do Not Track” signals.

Because there is not a universally accepted standard governing all Do Not Track signals, our website may not respond to every such request.

Where required by applicable law, we will process recognized browser-based opt-out preference signals in accordance with applicable requirements.

23. Changes to This Privacy Policy

Jacobz Insurance may update this Privacy Policy periodically to reflect changes in:

• Our business practices;

• Our insurance products or services;

• Our website;

• Technology;

• Privacy or security practices; or

• Legal and regulatory requirements.

An updated Privacy Policy will be posted on our website with a revised “Last Updated” date.

When required or appropriate, we may provide additional notice through:

• A website notice;

• Email;

• Text message; or

• Another reasonable communication method.

We encourage you to review this Privacy Policy periodically.

24. Contact Us

For questions about this Privacy Policy, SMS assistance, privacy concerns, or requests regarding your personal information, contact:

Jacobz Insurance

Office and Mailing Address:
2000 W. Wall St.
Suite J
Midland, TX 79701
United States

Phone: 432-897-0509

Email: Jacobzinsurance@gmail.com

Website: jacobzinsurance.com

SMS Support

For assistance with text messages from Jacobz Insurance, reply HELP to any message you receive from us.

To stop receiving SMS messages, reply STOP at any time.

You may also contact us using the phone number or email address listed above.

Insurance Support

For questions concerning an insurance quote, policy, renewal, billing matter, or other insurance service, contact us using the phone number or email address listed above.

25. Governing Law

Except where another law applies, this Privacy Policy will be governed by the laws of the State of Texas, without regard to conflict-of-law principles.

Nothing in this section limits any rights or protections that cannot legally be waived under applicable consumer-protection, insurance, privacy, or telecommunications laws.

Jacobz Insurance
Privacy Policy | Terms and Conditions